1. Introduction
Fenly Trading Pty Ltd (ABN 57 703 489 525) (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors and other individuals we deal with. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
By using our website at https://fenlytrading.online or engaging our professional business and consulting services, you agree to the handling of your personal information as described in this Privacy Policy.
2. What information we collect
The types of personal information we may collect include:
- Your name and the name of your organisation;
- Your email address and preferred contact details;
- Your billing or delivery address, where relevant to our services;
- Details of your enquiries, quotes requested and services engaged;
- Correspondence and records of our communications with you;
- Payment and invoicing information, where a transaction occurs;
- Business information you provide so that we can deliver our services.
We only collect personal information that is reasonably necessary for one or more of our functions or activities, or where you have consented to the collection.
3. How we collect information
We collect personal information in a variety of ways, including:
- Directly from you, when you submit an enquiry, request a quote, engage our services or correspond with us by email;
- Through our website forms, including the quote request form;
- From third parties you authorise to provide information to us, such as your accountant or business advisers, where relevant to a service we are providing;
- Automatically, through website analytics and cookies (see section 8 below).
Where it is reasonably practicable, we collect personal information directly from you. If we receive personal information that we did not solicit, we will determine whether we could have collected it under the APPs; if not, we will destroy or de-identify the information where lawful and reasonable to do so.
4. Purposes for which we use your information
We use and disclose personal information for the primary purpose of:
- Providing our professional business and consulting services;
- Preparing quotes, proposals and engagement documentation;
- Communicating with you about your enquiry, project or account;
- Invoicing, accounting and record-keeping;
- Improving our website, services and client experience.
We may also use your information for related secondary purposes that you would reasonably expect, such as sending occasional updates about our services. You may opt out of such communications at any time by emailing ceo@fenlytrading.online.
5. Disclosure of personal information
We do not sell or rent personal information. We may disclose personal information to:
- Service providers who assist us with hosting, email, analytics, payment processing or professional advice, bound by confidentiality obligations;
- Professional advisers such as accountants or auditors, where reasonably required;
- Government bodies, regulators or courts, where required or authorised by law.
Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles, or is bound by substantially similar obligations.
6. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, unauthorised access, modification or disclosure. Measures include secure storage systems, access controls limited to authorised personnel, and secure transmission of data. When personal information is no longer required and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.
If we become aware of any data breach that is likely to result in serious harm, we will follow the Notifiable Data Breaches scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
7. Access to and correction of your information
Under the Privacy Act you have the right to request access to the personal information we hold about you, and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@fenlytrading.online. We will respond within a reasonable timeframe. We may need to verify your identity before releasing information, and we may charge a reasonable fee for providing access where permitted by law.
8. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, measure website traffic and understand how visitors use the site. Most browsers allow you to manage or delete cookies through your browser settings; however, disabling cookies may affect parts of the website. Analytics data collected through our website is generally aggregated and is not used to identify you personally.
9. Anonymity and pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when browsing our website or making a general enquiry. However, we generally require identifying information to provide quotes and deliver our services.
10. Direct marketing
We will not use your personal information for direct marketing unless you have consented or would reasonably expect us to do so, and in all cases we will provide a simple means of opting out. If you do not wish to receive marketing communications from us, please email ceo@fenlytrading.online and we will stop sending them.
11. Complaints and privacy enquiries
If you have a question about this Privacy Policy or a complaint about how we have handled your personal information, please contact us by email at ceo@fenlytrading.online. We will:
- Acknowledge your complaint promptly;
- Investigate the matter and consult with any relevant staff or third parties;
- Provide a written response and, where appropriate, take steps to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date of last revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.
13. How to contact us
Fenly Trading Pty Ltd
ABN 57 703 489 525
Melbourne VIC
Email: ceo@fenlytrading.online
Website: https://fenlytrading.online